ORDERING PROCESS
PLACING YOUR ORDER:
Place your order in person, via email, or through our website. We DO NOT take orders over the phone. If it is a repeat order, please let us know so we can check our records for further details regarding your order. To find this information, we simply need the name of the person who last ordered it and the name of the award.
REVIEWING YOUR ORDER ACKNOWLEDGMENT:
You will receive an order acknowledgment via email once your order has been processed. Please review the acknowledgment to ensure we have all of your information correct. If everything looks good, you do not need to reply.
DID YOU ASK FOR A PROOF?
If you asked us to send you a proof, expect to receive it about two days before your order is due. This is your opportunity to make changes to your order. Once your proof is confirmed, and all changes approved, your order will go to production. Changes made to the order after proofs are finalized may be subject to additional fees or may not be possible at all.
HOW WILL YOU KNOW WHEN YOUR ORDER IS READY?
We will let you know as soon as we finish your order via your preferred contact method (phone or email). We will notify you even if your order is completed before its due date!
YOUR ORDER IS READY!
If you're picking up your order and we contacted you by phone, you will receive a copy of your invoice at the time of pickup. If we notify you via email, you will receive an electronic copy of your invoice where you will have the option to pay online. If you have not heard from us by your due date, please contact us before trying to pick up. See “How to pay for your order” for more information.
ARE WE SHIPPING YOUR ORDER?
If you've requested that your order be shipped, we'll notify you once your order has shipped or is ready to be shipped. If you have an account with us (Net 15, 30 or 60 payment terms) your order will be immediately shipped upon completion and a copy of your invoice will be emailed to you with tracking information. If your order is being shipped and you DO NOT have an account with us, you will be contacted via phone or email for pre-payment before we ship your order. Please note that a delay in payment could delay the arrival of your order.
HOW TO PAY FOR YOUR ORDER:
Your invoice will be generated once your order is complete. If we contact you via email, you will receive an attached invoice and have the option to pay online. We can take payments online, over the phone, or at the time of pickup. Payment will be due according to your payment terms:
1. Due on Receipt: If your payment terms are "Due Upon Receipt", you are required to pay your invoice in full upon pickup of your order or before shipment of your order.
2. NET 15, 30 OR 60: If you have an account with us, payment is not required at the time of pickup or shipment. You will have 15 (30 or 60) days from the date of your invoice to submit payment.
AN IMPORTANT NOTE ABOUT DUE DATES:
On the rare occasion that our shop is running behind schedule, please note that we will prioritize orders based on event dates. If you do not have an event, or the event date was not provided at the time the order was placed, your order may be pushed out a day or two. We will notify you immediately if this occurs. If you have not heard from us on the date your order is due, please do not hesitate to contact us.
